FAQ

Shipping Information

All cases are handmade to order and can take between 5-15 business days to ship, depending on your location within Australia. Once your order is placed, we’ll create your unique case and allow it to dry for a few days before shipping. Please note that shipping times may vary based on demand.

Care Instructions

To keep your case looking its best, we recommend cleaning it regularly. Use warm, soapy water and a cotton tip to gently rub any dirt or debris off the surface. Be cautious not to apply excessive pressure to avoid damaging the design.

Tarnishing and Maintenance

Your case may tarnish if it comes into contact with water, humidity, or due to frequent handling of the charms. To prolong the life of your case, avoid exposing it to moisture and store it in a dry environment when not in use.

Returns and Exchanges

We do not accept returns or refunds for pre-made cases as they are personalised. However, if you have purchased a DIY kit that remains untouched, you may return it for a full refund. Please ensure you select the correct phone size before completing your purchase. If you have any questions regarding your order, feel free to reach out to us.

Need Assistance?

If you have any further questions or need support, please contact us at chelanacare@gmail.com